An effective quality management system not only results in streamlined processes and increased profits but engages and empowers your people as well.
People are the essence of your organization. Their skills — both technical and soft — are essential to your product, your brand, and your success as an organization.
If your employees are committed to your company, your quality system is more likely to achieve its goals.
This blog explores 7 reasons why your quality system needs your people.
Let’s get started:
1. People are the backbone of your company
Your employees are major contributors to your company’s profits. They are responsible for managing your business and producing your products.
Placing a high priority on making sure your employees are engaged, valued, and happy will lead to many benefits for your business.
In fact, employees who feel valued and engaged in an organization are 15% more productive than disengaged employees.
2. Invest in your leaders
The managers, and leaders, within your company, are responsible for shaping your vision and your culture.
Your leaders have the ability to empower and inspire those working alongside them to take initiative, ownership, and have pride in the work they’re doing.
Research has shown that employees are approximately 56% more likely to do something good for their company if their leaders are passionate and positive.
Your leaders need to be trained and supported as their role is essential to the successful execution of your quality system.
3. Your employees understand your company best
The people in your company, especially those who’ve been working for you for a while, know your company best.
Involving your people in quality audits can have huge business benefits.
Your employees already understand quality issues that may currently exist as they work with your processes and systems every day. They may even be able to suggest creative improvements to processes.
This will have the added bonus of increasing employee ownership and empowerment.
4. Employees are the face of your business
Employees, to a large extent, are responsible for creating your brand as they interact directly with clients.
Did you know that customers who report having a great customer experience are more likely to purchase from that company again?
Additionally, they can be valuable when a company needs to recruit new talent that fits into the company’s culture.
Studies show that organizations with highly engaged employees receive 100% more unsolicited employment applications than businesses with unengaged employees.
5. Creating a culture of quality
A company with a highly developed culture of quality spends on average $350 million less annually fixing mistakes than a company with a poorly developed one.
Studies also show that employees value workplace well-being over material benefits.
Characteristics of a positive work culture:
- Colleagues are seen as friends;
- Support is provided;
- Blame is avoided and mistakes are forgiven easily;
- Employees inspire one another at work;
- The meaningfulness of the work is emphasized; and
- Employees treat one another with respect, gratitude, trust, and integrity.
It is important to consider emotional and social intelligence during the recruitment process.
Recruiting people who have similar values to your organization, such as integrity and respect, will ensure the company’s culture remains positive.
6. Technical skills
An important aspect of a good quality system will include the ability to measure, analyze, and improve the processes in your business. In order to, make well-informed decisions on how to improve your level of quality, you need data.
Without the necessary technical expertise found in your employees, it is difficult to establish the success or failure of the processes.
Your quality system needs to be well-documented, and easily accessible for all people in your organization. This can be achieved by using document control software.
7. Creativity and adaptability
Successfully implementing a quality management system often requires change. What we’ve all come to learn is that more often than not, people are resistant to change. It’s, therefore, essential that you implement some level of training and support for employees who feel resistant and confused by impending change.
Additionally, your quality system needs to address all spheres of your organization — from your third party suppliers to the workers in your assembly line.
New talent should showcase their adaptability and creative elements. This will go a long way to making sure you achieve those quality goals.
If your work culture is not positive, your efforts to implement a quality system may be wasted.
It’s essential that your employees feel valued and empowered within your company.
Your employees bring technical and creative skills to your quality system that are essential for its success.
They’re responsible for managing your company, producing your products, and interacting with your existing and future clients.
If you want your quality system to achieve its goals, you need to make sure you are prioritizing your number one asset – your people.
- Employees feel that they are valued as part of the team;
- Employees are able to make better day-to-day decisions;
- Employees feel a stronger sense of responsibility for making decisions in the workplace;
- Employees will focus more on future-oriented problem solving as opposed to blaming their problems on management;
- Morale and motivation is higher; and
The manager’s time is available to contribute to the department’s success in other areas.