What is digital transformation?
The ushering in of the new decade also brings with it a new phase of all industries – digital transformation. It enables the integration of digital technology into numerous business domains to change how it currently operates and deliver higher value to customers.
Quality management is a pivotal element in digital transformation and can help turn things around for your business. ISO 9001 is an ideal approach to start a Digital Transformation Initiative.
Digital transformation is more than paperless
While digital transformation is essentially a technology change, it does not limit itself to that. When you change the technological processes in your business, you also change how things work and how your employees plan their day around the new technology. A small actionable change in one place creates numerous ripples of change in other places too. There are several domains where digital transformation entails changes.
Cultural change – Digital transformation brings about a change from redundant processes to agile and innovative work methods. Employees need to be abreast of digital transformation and should be enthusiastic to risk trying something new.
Sustainability change – Digital transformation involves shifting a majority of the data and process work to digital technologies. Even though you need more hardware now, paperwork is completely eliminated, which helps you reduce your carbon footprint.
Skills change – Even though the technologies used in digital transformation do not require to be well-versed with deep computer concepts, you still need your employees to undergo skills training for the new technologies. This helps them evolve their skills and handle the change well.
How will digital transformation impact quality management
Business processes, rules, and policies change when you adopt digital transformation. The same hierarchy of protocol that used to be followed before can no longer be used with the new technology. You cannot implement digital transformation by just deciding to do so. It is an expensive process and needs effective strategies to make sure that the implementation of it and the following processes work seamlessly.
Complex business models require diverse operational processes. Digital transformation will allow you to identify risks and refine, redesign, and automate internal processes. Quality management becomes a vertical initiative where you can better manage the identified risks and bring an impact to quality management.
Digital transformation requires involvement and organizational buy-in
Digital transformation is a big change and needs to be incorporated seamlessly with care and precision. Here are some tips on how you can ensure seamless digital transformation adoption in your business:
- Be aware of competition and disruptions, but do not react to them.
- Encourage risk-taking so that you can fail fast and learn in an agile way.
- Use adaptive designs for quick fixes of small issues that may arise.
- Do not focus only on incremental changes; dream big and bold when setting goals.
- Do not be afraid to realign your goals and objectives from time to time.
- Set clear and concise objectives and focus on getting outcomes aligned with them.
Keep in mind that every change you make will one way or the other affect your customers as well. Focus on how digital transformation will change their way of interacting with you, whether it is your website, placing orders, getting deliveries, requesting support, and more. Make sure that your new changes are in alignment with every aspect. Digital transformation is a necessary and inevitable disruption; embrace it intelligently.
Whether it is a small startup or an enterprise-level company, digital transformation needs to be incorporated by all, although it will look different for different companies. In 2020, digital operating models will be rapidly adopted even for cross-functional teams. Quality and strict process definitions are a good way to bring into effect the first signs of digital transformation.
For some, it’ll mean moving their existing systems to the cloud, while for others, it would mean the elimination of paperwork. When businesses fail to evolve, they decide to change course and try something new. This need for survival has sparked yet another change, which is digital transformation. With the growing demand for quick information and services from customers, businesses need to incorporate processes that will help them get agile and efficient.