Total Cost of Quality

In today’s business climate, the consumer has more access to multiple options for almost any type of product the market can offer. A company has to stay price competitive, listen to its customers, and provide them with what they need – all this while ensuring that the quality of their products and services stay top-grade and dependable. 

There are some companies that do this successfully, while others fail. What do these successful companies do differently? What makes them succeed? These successful companies understand the value of quality and its impact on their bottom-line. 

When it comes to investing in their product, an organization has two choices – to invest in upfront quality costs and reduce/prevent failure or to wait until disaster strikes.