How you can leverage technology to build a culture of quality

Cordage Team
Nov 27, 2019

Having a culture of quality in your organization is becoming one of the most important competitive advantages in today’s business market.

The benefits of developing a culture of quality are numerous…

They include streamlined processes and decreased costs, a company with a highly developed culture of quality spends approximately $350 million less every year fixing mistakes than a company with a poorly developed one.


Additionally, research shows that employees prefer workplace well-being, or a positive work culture, to material benefits.

 This is an important consideration because losing employees can be costly to your organization. The Center for American Progress estimates that replacing a single employee costs approximately 20% of that employee’s salary.

 Developing a culture of quality leads to an increase in engagement, productivity, and loyalty of your employees.

 How can you ensure your organization develops a culture of quality?

 We believe the key lies in leveraging the power of technology to build an appealing culture, centred around your business’s core values, beliefs and behaviors.

 This blog will unpack how you can harness technology to build a culture of quality in your organization.

 Effective communication

Communication is important for team performance and productivity. Clear objectives and communicating expectations, avoids conflict and is an essential skill to build a culture of quality.

Communication software, project management tools, and document control software, enables employees to communicate frequently and have access to important information.

 This leads to a more streamlined approach to processes and also fosters a sense of community amongst employees.

 Employee recognition

Many businesses still believe the main reason employees quit their jobs is because they want more money. 

However, this is just not the case. Research shows that only 12% of employees actually leave an organization for more financial benefits. And what’s interesting is that 66% of employees say that they would quit if they felt unappreciated by their boss.

Performance recognition software can measure and demonstrate to employees the impact of their work. Additionally, it provides a nice platform for you to reward and acknowledge the work that your employees are doing, and hopefully increase productivity within your team. 

Flexibility and understanding

A culture of quality is built from values and behaviors such as trust and understanding. Your employees need to trust you, and you need to reciprocate this.

Allowing your employees to occasionally work flexi-hours, for example, if they need to deal with an emergency at home, shows that you trust them to get their job done. This recognizes that your employees have a life outside of work.

Employees who believe that they have a good work-life balance are 21% more productive than those who don’t. They are also 33% more likely to stay in that organization.

With mobile devices and applications such as WhatsApp, employees can communicate easily and frequently with their bosses. Additionally, document control software ensures that employees who are not at work don’t miss any important information, such as a procedure or system updates.

Training and empowerment

Replacing your employees can be more costly than developing the skills and talent you already have. With rapid digitalization, employees are finding they need to upskill and educate themselves more than previous generations just to keep up with new technological demands.

Recent research shows that 94% of employees would stay at a company longer if it invested in their career growth.

There are many virtual training programs which can provide your employees with access to courses and degrees to develop their interests and skills. Encouraging your employees to enroll in these courses shows a commitment on your side to a culture of quality in the workplace. 

Take home message

Employees prioritize workplace well-being over any other benefit that an organization can provide.

Harnessing technology can help you offer a work culture that embraces flexibility, rewards excellent work, provides skill development, and places value on communicating effectively.

A great company culture that provides all these elements will result in greater retention, improved productivity and of course, these all positively affect your bottom line. What’s not to love?